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Tenant Relations: 4 Ways You Can Minimize Liability Through Communication

Couple in Lubbock Apartment Smiling at a SmartphoneOne of the most important key components is good communication of the tenant-landlord relationship. Rental property management is built on a foundation of trust and good relationships with others. Effective communication can help you grow to your bottom line and help you minimize your liability. But tenant relations and communication skills do not always come naturally. For most Lubbock rental property owners, to master these skills, they usually earned them by experience or practiced over time. To reduce liability and promote tenant relations, here are some strategies that work with any approach to managing rental properties.

1.   Make Yourself Available

One of the best ways to encourage effective communication between yourself and your tenants is to let them know that you can answer their calls and questions. It’s important to demonstrate a willingness to respond to them when they reach out, encouraging them to communicate more honestly and more often. By having regular conversations with your tenants, you are more likely to learn about developing maintenance and repair issues early on, as well as any other potential risks. In this way, you can minimize liability proactively and avoid unnecessary confrontations later on.

2.   Offer Multiple Ways to Communicate

Today’s communications landscape offers a wide variety of methods to encourage frequent, effective communication between a landlord and your tenant. Because of this, it’s important to get to know your tenant and offer them more than one way to communicate with you. For some tenants, a simple phone call or the email may work best. You might find others are more willing to engage with you through text or another messaging platform. No matter which method you choose, be sure to document your communications and follow any applicable laws when your communications involve the lease or legal issues.

3.   Keep It Positive

One of the reasons many tenants avoid talking to their landlord is that such conversations are sometimes negative. Some landlords only reach out to their tenants when there is a problem, which causes the tenant to develop negative associations with their landlord, justified or not. To avoid this situation and encourage effective communication with your tenant, make an effort to communicate positive information to them as often as you can. Give them updates on property renovations or repairs or give them information and facts about fun local events in your place. This way, when you do need to discuss more serious matters with your tenants, they are more willing to listen and respond.

4.   Build Trust

It’s important to note that building trust works in both directions in the tenant-landlord relationship. Not only that you want to trust your tenant, but they also need to trust you to communicate effectively with you. You can build trust with your tenant by keeping to your word, doing what you say you will do, and delivering promised repairs promptly. You can also encourage their confidence by treating their time with respect. Make small, respectful gestures like giving lots of advance notice for maintenance visits and inspections and being honest with your tenant when they ask questions. In this manner, you also encourage them to help you keep close tabs on your valuable investment.

As a Lubbock property owner and landlord, minimizing liability is always a concern. But with effective communication with your tenants, you can always manage the risks and build a positive professional relationship with those renting your home. Of course, communicating with tenants takes time and effort, and a willingness to be available around the clock. If you have other things on your plate, you might consider hiring a property management company like Real Property Management Services to handle tenant relations for you. We make communications easy and convenient, something your tenants are sure to appreciate. Plus, you’ll free up your time for your other important tasks. Contact us online today or give us a call at 806-853-6546. Combined with our hands-on experience, thereby we are ensuring our clients receive the most effective and professional service.

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