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Welcome & Congratulations!

Congratulations on your rental approval! This page is designed to give you a clear understanding of what to expect before paying your hold deposit and moving in. Please review the sample lease below and read through the key policies and next steps to ensure a smooth move-in process.

After Approval

Pay the Hold Deposit

After approval, you will receive an email with the subject line: ‘Important Move-In Information: Deposit.’

This email will include the exact amount of the hold deposit as well as the available payment methods. Deposits can be paid by cashier’s check, money order, or through Obligo.

To secure the rental property, the hold deposit must be received within 24 hours of approval. The property is not reserved until the deposit is received. Once payment is made, the home is taken off the market and held for you for up to 30 days from the date your application was submitted.

If you choose not to move forward after paying the hold deposit, the deposit will be forfeited.

At move-in, your hold deposit will automatically convert to your security deposit.

Review Our Sample Lease Agreement

This sample lease is provided for informational purposes only. Your actual lease may differ based on property type, location, or additional terms discussed during approval.

Complete PetScreening(s)

Please complete our required pet screening by visiting the following link:

https://realpmservices.petscreening.com

 

If you have pets, they must be registered through this platform. If you do not have any pets, you are still required to complete the screening and indicate that no pets are present.

 

We can not write your lease agreement until all screenings have been completed.

Before Move-In

Coordinate with our team to lock in your official move-in date so we can ensure the home is ready for you.

Please note that weekend move-in dates are not available. 

After the hold deposit has been paid, any required pet screenings have been submitted, and you have confirmed your move-in date, you will receive your lease agreement.

Review and electronically sign your finalized lease to make your tenancy official.

Once your lease is signed, you will receive a link to activate your online portal. After registration, please upload your renters insurance policy number and coverage details.

Your policy must show at least $100,000 in liability coverage and cover all residents, as required by your lease.

If you’re unable to upload it yourself, feel free to bring the policy information with you when you come in—we’ll be happy to upload it for you.

If we don’t receive your policy info by your move in date, our system will automatically enroll you in a Liability to Landlord policy and apply the related charges detailed in your lease agreement.

Please set up all required utilities in your name before your move-in date. Services will be shut off in our name that day, and we want to make sure you don’t experience any interruptions.

Once your accounts are set up, please upload your utility information using the link below:

https://utility-setup.com/rpm-services.

Note: You are not required to use the internet provider listed on this site.

Before move-in, you’ll receive a full breakdown of the charges due on your move-in day. This includes your first month’s rent, a $99 lease closing fee, and any applicable pet fees or pet rent.

If you used Obligo deposit free, you may have already paid these charges and this will not apply to you.

All move-in charges must be paid by cashier’s check or money order (payable to Real Property Management Services) on the day you pick up your keys. Online payment will be available for future rent payments after your move-in is complete.

If your move-in date is not on the first, your second month’s rent will be prorated to reflect the number of days you’ll be residing in the property during the month you move in. This prorated amount will be calculated based on the number of days from your move-in date until the end of the month and can be found in paragraph 5B of your lease agreement.

Move-In Day

Picking Up Keys

On your move-in date, you can pick up your keys at our office between 9:00 am and 5:00 pm (we are closed for lunch from 1:00–2:00 pm). Keys cannot be released before your official move-in date for any reason.

 

Office Address: 2503 74th St Suite 201, Lubbock, TX 79423

 

Before we can hand over your keys, all utilities must be set up in your name, your lease must be signed, and your move-in charges must be paid in full. Once that’s complete, you’re ready to start enjoying your new home!

 

Please note: All move-in charges must be paid by cashier’s check or money order (payable to Real Property Management Services) on the day you pick up your keys. Online payment will be available for future rent payments after your move-in is complete.

Frequently Asked Questions

Can I request changes to the lease?

Our lease is created by the Texas Association of Realtors and is designed to be compliant with Texas property laws. While we do not usually see the need to make changes, we will review any requests you have.

Am I able to move in on a weekend?

Unfortunately, we do not offer weekend move-ins. Keys can only be picked up during office hours (Monday–Friday, 9:00 am–5:00 pm; closed 1:00–2:00 pm for lunch).

Can I request a longer/shorter lease term?

We typically offer lease terms of one year unless stated otherwise in the property listing. Requests for longer or shorter lease terms can be made, but will need to be approved by the owner.

Can I pay my deposit/move in charges online?

No, all move-in charges must be paid through Obligo or by cashier’s check or money order on your move-in day. Online payment will be available for future rent payments after you move in.

Will my first month of rent be prorated?

No, if your move-in date is not on the first day of the month, your second month’s rent will be prorated to reflect the number of days you’ll be in the property during the first month.

Is the hold deposit refundable?

No, the hold deposit is non-refundable if you decide not to move forward after paying it, as the property is taken off the market and reserved for you.

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